by IT BRAIN

Support

Last updated October 28, 2026

Need help with iSmart Rewards? Email us: . We reply within one business day (Monday to Friday, Pakistan time). Pro plan stores get priority.

Common questions

The rewards button doesn’t show on my store

In the app, open Settings and click “Turn on the widget”, then click Save in the theme editor.

When do customers get their points?

By default when the order is fulfilled, so cash on delivery orders that are never delivered don’t earn points. You can change this on the Ways to earn page, and add a wait for your return window.

What happens when an order is refunded or cancelled?

The points for that order are taken back automatically. If a reward code was used on a cancelled order, the points for it are returned to the customer.

Can I move points from Smile, Joy, BON or another app?

Yes. Export customers from that app as CSV and upload it in Settings > Move from another loyalty app.

What if my store goes over the plan’s orders?

Nothing stops. Points keep working for your customers. If it happens two months in a row we’ll ask you to move up a plan.

Which languages are supported?

English, Urdu, Arabic, Hindi, Turkish, German and Spanish. Customers see the language of your store.